I stayed at the Tauraa Hotel for five nights and could not be happier with my stay. I actually think I met the reviewers below on my first morning just as I they were leaving and really sympathise with them, that morning I also had a luke warm shower but the plumber came that day and fixed it so was not an issue for the rest of my stay.
About my trip, I was greeted at the airport on arrival and transfered to the hotel, I was on the late flight so did not explore or meet Edith or Bill until the next morning.
Breakfast was different everyday but usually consisted of fresh fruit, eggs and ham.
My first full day there I went on the South Island tour organised through the hotel. This was guided by Chris who had a great knowledge of not only the locations we visited but the Islands history and oral traditions which have been passed on from generation to generation. On the second day I also took the hotel’s West Island tour guided by Bill which was excellent.
My room was a single but had adequate space for what I needed. It was cleaned daily and although I was in the part that backed onto the road there was not too much noise from the street (but I am a heavy sleeper).
The hotel is in a great location, on the main street in Hanga Roa so all the shops and restaurants are just a short walk away.
Unlike other reviewers on this forum I did not have the service charge automatically added to my bill, that field was left blank so I could add any value I wanted if I was so inclined.
My only negative point would be the wifi access, after you jump through a lot of hoops to get onto the Internet (a number of different passwords need to be used) the signal was simply not strong enough to reach my room so the only option would be to take my laptop to the main porch of the hotel office which was impractacle.
In summary I have no hesitation to recommend this hotel from my experiences there, if I was every going to Easter Island again I would stay here, although I think that I never will as Easter Island is one of those places you visit once in a lifetime.